" Strictly no cancellations of order as we take care & deliver your goods!"

CONGRATULATIONS!!!

Matagumpay kang naka-order at nakabili
DUBAI CHOCOLATE

KUMPIRMAHIN ANG ORDER NA NA-ORDER MO AT 
KAILANGAN MO LANG MAGBAYAD:

Ang numero ng telepono ng iyong
order ay

Mangyaring bigyang-pansin ang iyong telepono,
padadalhan ka namin ng mensahe upang subaybayan ang iyong order, o kapag dumating ang order.

TOTALLY NO CANCELLATION OF ORDER DAHIL
PINAG-IPANATILI AT DINALAPI NAMIN ANG IYONG MGA PANANDA

Mangyaring bigyang-pansin ang iyong telepono, padadalhan ka namin ng mensahe upang subaybayan ang iyong
order, o kapag dumating ang order

Matatanggap mo ang iyong order sa loob
Metro Manila 1 hanggang 3 araw
Luzon 3 hanggang 5 araw
Visayas 5 hanggang 7 araw
Mindanao ? hanggang 10 araw
isla 10 hanggang 15 araw

Returns & Shipping Policy

We apply a delivery fee schedule for each area specified according to the shipping price list specified by the Shipping Partner.
Delivery time
The exact delivery time will be announced by J&T Express company staff, or customers can schedule a time for staff to deliver on time.
Shipping process
– The buyer receives a call to confirm the delivery time from the delivery unit authorized by the seller;
– The buyer checks the product and invoice, then signs the receipt and makes payment with the delivery staff;
– The buyer has the right to refuse to receive the goods in the following cases: the shape, color, size or product code is not the same as the product the buyer ordered on the website; The value of the goods is different from the value of the order placed by the buyer on the website;
– In case the buyer refuses to receive the goods for reasons other than the product, the buyer still has to pay shipping fees on a case-by-case basis;
– In case of any questions or complaints after receiving the product, the buyer should contact the Company's customer service department.

PRIVACY POLICY

1. Purpose and scope of information collection:
Our company does not sell, share or exchange customers' personal information collected on the website to any other third party.
Personal information collected will only be used within the company.
When you contact to register for the service, the personal information that the Company collects will include:
+ Full name
+ Address
+ Phone
+ Email
In addition to personal information, there is information about services
+ Product name
+ Quantity
+ Product delivery time
2. Scope of information use:
Personal information collected will only be used internally by the Company and for one or all of the following purposes:
- Customer support
– Provide information related to services
– Process orders and provide services and information through our website as requested by you
– We may send new product and service information, information about upcoming events or recruitment information if you sign up to receive email notifications.
– In addition, we will use the information you provide to support customer account management; Confirm and carry out financial transactions related to your online payments.
3. Information storage period:
As for personal information, the Company only deletes this data if the customer requests it, the customer requests to send an email to …….

RETURN POLICY

- Customers can exchange products within 03 days from the date of receiving the product, customers are responsible for any shipping costs incurred when exchanging the product.
- Customers can exchange products of equal or higher value. Customers will be responsible for any costs incurred when exchanging the product.
- If the received product is defective (broken, damaged, unusable), customers can exchange the product for free.

The number of times the product is exchanged is 01 time.

Criteria and costs for product exchange
- The product when exchanged is intact as when first purchased, with full packaging, no dents.

The time for product exchange is 07 days from the date of receipt.

We completely waive the return costs if the product has a manufacturer defect.

Return process
- Step 1: Customers call the hotline to notify about the return.

- Step 2: Staff confirms valid return information and proceeds to return
- Step 3: Please carefully pack the returned product and send it to the address provided by the staff.
- Step 4: We receive the returned product and proceed to exchange the product for you free of charge if the product is defective or refund you as requested.

PAYMENT POLICY

PAYMENT POLICY

1/ Payment at the store: You buy directly at the store.

2/ Payment upon receipt of goods: After the order is confirmed by both parties, we will deliver the goods and collect payment directly at the location where you receive the goods.

3/ Payment by bank transfer: Fill in the transfer information___________

BUYING GUIDE

Fill in the questionnaire including:




Click on the “ORDER NOW” button
Our Customer Care Department will contact you to advise and confirm your order within 24 hours.
Full name
Phone number
Delivery address

WARRANTY POLICY

With the motto "Customer's interests are the most important", all products purchased on our website nationwide are covered by the warranty policy in accordance with the Company's regulations. The following cases will not be covered by the Manufacturer's free warranty policy:

DELIVERY AND RETURN POLICY

Delivery policy:
Please fill in the correct information, delivery address and pay attention to the delivery phone number.
Delivery time is 3-7 days from the date of order confirmation. Payment at time of receipt.

Return policy:
Product is defective due to manufacturer

PRIVACY POLICY

We are committed to protecting your private information. Please read the "Privacy Policy" below to better understand the commitments we make to respect and protect the rights of visitors:

Use of personal information
We collect and use your personal information for appropriate purposes and fully comply with the content of this "Privacy Policy".
When necessary, we can use this information to contact you directly in the form of: sending open letters, orders, thank you letters, information about promotions and new arrivals...

Share personal information
Except for the cases of using personal information as stated in this policy, we commit not to disclose your personal information to the public. We may disclose or provide your personal information in the following cases:
(a) When requested by law enforcement agencies;
(b) In cases where we believe it will help us protect our legitimate rights before the law;
(c) Emergency and necessary situations to protect the personal safety of other members.

Personal information security
We are committed to protecting your personal information in every way possible. We will use a variety of information security technologies to protect this information from unwanted retrieval, use or disclosure.